1. No smoking during
duty time (working time) in front of the guests (only at a restaurant, bar, toilet,
disco, room, etc.)
alcohol during duty time (working time) or other drugs like marihuana, haschisch, etc.
chewing gums during duty time (working time) in front of the guests.
4. Be always on time! Explication:
everyday until in the afternoon until
in the evening
until Entrance in
front of the Restaurant, Guest Contact , or Minidisco and
until Evening Show, End of Work NOBODY FINISH THE WORK, BEFORE THE
GIVE THE PERMISSION! (Exception: in some hotels are different timings for the animation ...depending on the season and the
hotel policy. following the program of the
5. Smile all the day everywhere and all the time! with the
guests and everybody in the hotel.
6. Don't talk with or front of the guests about your PRIVATE things or about internal stuff
(management). Explication: don't talk about your salary, about problems in the
animation team, about the company and the hotel. Don't talk about religion and
7. Treat all the guests the same way and say to every guest "hello, how are
you?" and inform him about the daily and evening program,
AT EVERY TIME, EVERYWHERE!!
8. Teamwork!!! Help each
other in the animation team, do the activities together, make publicity for the
the others, respect each other. If there are problems in the animation team, sit
together, have a meeting and talk about the problems. Don't fight against each other
and guests and talk bad about the others!
9. Cooperate with the F&B (Food and Beverage) manager of the hotel. The F&B is
in charge over the animation and has to be informed about the activities of
the animation team and the evening program. Also all the material for the activities like balls for water
polo, beach volley, bocchia etc. will be offered by the F&B. If
material is damaged bring it to the F&B, if material is lost, the animation team
will be charged
by cutting from salary.
10. Don't leave the
activities BEFORE the break!! If you need to go to the room or toilet, inform
the chief animation and the other animation. When you leave the work, inform ALWAYS the chief
animation and animation about leaving and reason! Keep always your mobile with
you and answer the phone if the others of the animation team are calling you! Perhaps it
is an emergency!
11. Everybody in the animation team is responsible about himself and about the
others! Explication: If you see, that someone of the team is breaking the rules, go to him
and speak with him about it, in polite form! If somebody of the animation team has to leave the
hotel, because of problems with the
management or guests, INFORM KHALED FARAHAT immediately, please!
12. Respect the Management and F&B of the hotel; talk with them in a friendly way, if you
need something. Always inform them about guest comments, wishes and animation activities! Don't be rude!
13. Evening Show: Follow the Animation Program!
Starting from in the morning, inform always the guests about the
evening program! All the animation team is RESPONSABLE to prepare the evening show and the
costumes for the show together at least 30 min before the show starts, go to
the toilet before the show! After the Show and Club dance, clean the backstage TOGETHER! Don't run
away! If the Evening Show is in the disco, stay after the Club dance on the dance
the guests at least 15 min and then go to change the clothes one by one, don't
disappear all together! 30 min after finishing the Show, the Animation can leave with permission of
14. Follow the instructions of the chief animation,
belonging to the "Main Rules" of
If the chief animation give you
"strange" orders, which you are not able to follow, inform KHALED
15. From until wear always the animation uniform, EVERY DAY!
go to the room of the others in the animation team! Woman does not must to go to the
room of the men never!!! Men does not must to go to the room of the woman
17. The chief animation
is responsible about the animation team! If the animation don't follow the
rules, first of all the chief is responsible! The chief animation has to do the
activities, the same as the animation and has no privileges!
If the chief animation is busy with
the F&B or preparing the program or show, he doesn't have to be the whole
time at the swimming pool or in
the activities! Respect the chief animation
the same as the others of the animation team.
If there are problems between the animation and the chief, inform KHALED FARAHAT,
not the F&B manager!!!!!
18. Don't through the
guests into the swimming pool and don't run with them on the swimming pool! If the guests have an accident, who will takes the responsibility??
19. Keep the music on
the swimming pool always on acceptable level, not too loud! Music on the
swimming pool: 10:00 until 10:30 chill out music 10:30 until 11:00 chill out cd for
until 12:00 chill out or soft music/piano/jazz etc. 12:00 until 12:30 techno cd for aqua
until 15:00 chill out or soft music/piano/jazz etc. 15:00 until 16:00
latino/oldies/arabic music 16:00 until 16:30 Belly dance Cd 17:00 stop the music on
the swimming pool R&B and Techno are completely forbidden on the swimming pool!!! Exception: 30 min at day
techno for aqua gym!! (Exceptions: in some hotels there are different timings
for the animation
...depending on the hotel policy)
20. Chare the activities at day between the animation and the chief!! Example:
You have 4 activities and 3 animation and 1 chief - everybody does
1 activity (also the chief!!) And if you
have free time, do guest contact or join the activity of the others, don't stay in the animation box relaxing or
Dress Code in the evening
Explication: for girls: put nice,
clean dress with make up and perfume, or trousers, no sports clothes or base
for boys/men: shave!! no sports clothes, clean trousers and shirt, perfume
and no base
cap and no sports shoes!!!
22. Every material of
the company given to the animation has to be devolved to KHALED FARAHAT, if you leave the hotel/company. If the material will not be devolved, it will be
cutted from the salary!! Materials: Animation Main Rules, Animation T-Shirts, Music Equipment, Microphone, Costumes, Copies for Quiz, Karaoke, Bingo, Instructions, Songbooks for Karaoke and Cds, Shoes etc.
Don't show or
leave to anybody (not working in the Company) these materials, ESPECIALLY THE
INSTRUCTIONS AND MAIN RULES FOR ANIMATION!Take care about the material from the company AND the hotel!
23. Karaoke has no fixed time, don't leave the
Karaoke before ending and let the
Chief alone!! Everybody has to stay
until the end of the Karaoke!!!!
24. Clean appearance in
Explication: come clean,
with clean teeth, shower and clean clothes to the work (for the men: also shaved and
with the hair clean and brushed) EVERY DAY AND EVERY EVENING!!!
25. During Oriental Show and Belly dancer....go around, don't sit, and animate
the guests to clap the handsGo before
the Show to the toilet!!!
26. Be always nice and
friendly with the guests, management of hotel and staff in ANY SITUATION!
If the guests are rude with you, smile and stay friendly!! Don't press and push the guests
to do something, what they don't like to do or for the activities!!!! Ask them,
if they want to enjoy in the activities, if not, smile and say "thank you, enjoy your
27. The animation team is responsible
to inform the guests before any activity about dangers in any activity, like aqua
gym etc. Especially:
for old people, pregnancy, blood pressure etc.
28. Only the Chief
Animation/assistant of chief animation is allowed to give orders to the animation! Not one
animator to another!
All the Animation in the Company can be transfer to work to different hotels in any tourist place in Egypt, if it's necessary for
company! Nobody is privileged to stay in one special hotel!!!
30. NEVER play Billiard,
Chess or Cards with the guests during the working time without permission of
31. NEVER sell Cds
(Copies of Club dance etc.) to the guests!!!
32. Give Copy of your
Passport to KHALED FARAHAT. Sign Confirmation of full health for work!!
33. Don't stay with the
same guests too much time!! Example: 10-20 min!! (max.)
34. If you are sick and
cannot come to work, inform the chief and the animation before STARTING THE
WORK (30 min at least). Call the Reception and ask for the doctor. Go to see the doctor
or let him come to your room. Get a request for sickness from the doctor and give it
later to the
Chief Animation and the Chief to Khaled Farahat! If you have a request for
sickness, the days that you are sick, will be paid. If you don't go to the doctor
and just stay in the room, this will be cutted from the salary!
35. NO PRIVATE CONTACT WITH THE GUESTS!!!!!
.NEVER go to the room of the guests!!!
.Animation GIRLS NEVER have to go to the room of the Animation BOYS/MEN
OR ANY STUFF!
NEVER give the tel. number to the guests!!!
NEVER have sexual relations with guests anywhere in the hotel or around hotel!!!
NEVER give the room number to the guests!
Don't disappear for
a long time with ONE guest (opposite gender)!!!
NEVER dance with a guest (opposite gender) slow dance, kissing
and/or touching each other!!
HAVING SEXUAL RELATIONS WITH GUESTS, STUFF OR ANYBODY OF THE ANIMATION TEAM WILL BE PUNISHED
BY LEAVING THE HOTEL AND COMPANY! AND 50% OF THE SALARY (MONTHLY) WILL
The Chief Animation
has to be A GOOD EXAMPLE for the animation team! Work better and harder than the Animation, being
always friendly with everybody and the animation team, being always the first in work,
correcting and teaching and helping the animation! And of course joining the